World FinTech Report 2017
8 | Executive Summary
Rise of the FinTech Movement
11 | Perfect Storm Enabling the Emergence of FinTech
12 | FinTechs Gaining Traction, If Not Market Share
14 | Traditional Firms Still Hold Some Competitive Advantages
17 | Customer Experience Levels Low, but Mobile
Likely Poised to Follow Path of Computer Adoption
17 | Gen Y, Tech-Savvy Embrace Mobile
18 | Moments-of-Truth Interactions Fall Short
20 | Gen Y and Tech-Savvy Customers Key to Driving Profitable Customer Behavior
23 | Eventual Impact of FinTechs on
Traditional Firms Remains Unclear
23 | Executives Believe FinTechs Excel in
Delivering Better Customer Experience
24 | Traditional Firms Increasingly View FinTechs As Partners
25 | Progress on Innovation Slow at Traditional
Firms, Despite High Confidence
26 | Results in Innovation Not Yet Measuring to Effort
28 | Risk-Averse Cultures Squash Innovation
33 | Spreading Innovation Step by Step
35 | Culture Change Begins at the Top
36 | Disruptive Forces Loom for Traditional Firms
38 | Closing Thoughts from Our Executive Steering Committee
41 | Journey Continues for Traditional Firms
44 | About Us
46 | Acknowledgements
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