Resilience tested
Steady performance, a crash, and resilience tested 3
2019 costs increase at a slower pace overall 4
Diverging by sector 6
The logistics industry in 2019 17
Parcel: last-mile segmentation 17
Motor carriers: overcapacity favors shippers 20
Rail: volumes down, new growth needed 25
Water and ports: survival of the fittest 28
Air freight: uncertainty reigns 33
Warehousing: stability in growth 36
Freight forwarding: the value of experience 43
Third-party logistics: designs to stay ahead 46
Pipeline: diverging stories amid uncertainty 49
5G: the new table stakes 52
Summary of technology trends 62
Outlook for the industry 63
Estimating USBLC 65
Historical comparisons 67
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