麦肯锡：政府转型报告（英文 92 页)

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DELIVERING FOR CITIZENS

HOW TO TRIPLE THE SUCCESS RATE OF GOVERNMENT TRANSFORMATIONS

Contents

Chapter 1

RETHINKING THE SHIP OF STATE: WHY GOVERNMENTS MUST TRANSFORM, NOT JUST REFORM From supertankers to speedboats: Why a new approach is needed

Stormy seas ahead: The megatrends that make government transformation a must Rocking the boat: The 21st century’s demanding, dissatisfied citizens

Limits to government expansion: Why the ship of state must become nimbler

Chapter 2

WHY MOST GOVERNMENT TRANSFORMATIONS FAIL—AND HOW TO TRIPLE THE LIKELIHOOD OF SUCCESS

Committed leadership: Why ordinary management is not enough

Clear purpose and priorities: Why “less is more” in government transformations

Cadence and coordination in delivery: Why standard public-sector processes will not build momentum

Compelling communication: Why lip service will never mobilize people 

Capability for change: Why business-as-usual skills won’t deliver

Chapter 3

THE NEXT HORIZON: TECHNOLOGY-INSPIRED INNOVATIONS PUTTING CITIZENS AT THE CENTER OF TRANSFORMATIONS

Three innovative approaches for a new era of government: Citizen experience, design thinking, and agility

Putting citizens at the heart of transformations