波士顿：2018年支付报告( 英文 32页)

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Global Payments 2018

REIMAGINING THE CUSTOMER EXPERIENCE

CONTENTS

3 INTRODUCTION

6 MARKET OUTLOOK

Global TrendsRegional Outlook

14 RETAIL PROVIDERS MUST EVOLVE THE PAYMENTS JOURNEY

Five Ways to Improve the Online Buying Experience

Three Ways Acquirers Can Improve the Broader Merchant Experience

20 WHOLESALE BANKS MUST ADDRESS THE EXPECTATIONS GAP

Unresolved Pain Points Erode Banks’ Trust Advantage

Wholesale Banks Can Close the Gap in Three Ways

Create a Roadmap for Change

26 IT’S TIME TO ACT