1.1 BMW quality requirement
1.2 Purpose of the Operations Manual
1.3 Scope of instructions
1.4 Updating facility
1.5 Treatment of vehicles
2.1 Means of transport
2.2 Transporters equipment
2.3 Preparation of transporters for loading
2.4 Loading the cars
2.5 Securing the load
2.6 Unloading the cars
3.1 Means of transport
3.2 Preparation of double-decker wagons for loading
3.3 Loading the cars
3.4 Securing the load
3.5 Unloading the cars
4.1 Conditions prior to shipping
4.2 Loading the cars
4.3 Securing the cars
4.4 Removing lashings
4.5 Ferry boat transportation
4.6 Container Loading
5.1 Conditions prior to air transport
5.2 Loading the cars
5.3 Securing the load
6.1 Storage Compound standards
6.2 Action schedule for care in storage, catalogue and deadlines
6.3 Removal of preserving agents
6.4 Preservation
6.5 Care of batteries
7.1 General
7.2 Storage time for claims
7.3 Reports for serious damage incidents
7.4 Claim processes
· BMW Battery Process
· Procedural Instruction for the survey of BMW Group vehicles
· Audit Check Lists for means of transport
· Service Provider Evaluation
· Weights / Measures
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