凯捷：情商-人工智能时代的基本技能( 英语 36页)

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Emotional intelligence–the essential skillset for the age of AI

Key Findings

• 74% of executives and 58% of non-supervisory employees believe that EI will become a “must-have” skill:

–61% of executives and 41% of non-supervisory employees believe that it will become so in the next one to five years

• On average, demand for EI is expected to increase by as much as six times:

– The financial services sector will see the highest increase in demand for EI skills

– Displacement of routine tasks, evolving job roles, and the inability to automate certain tasks will be key reasons for an increase in demand for EI skills

• Although automation and AI will impact all career levels, organizations currently focus more on building EI skills at senior levels than at non-supervisory levels:

– Organizations do not adequately assess or hire non-supervisory employees based on their EI skills

– Only 26% of organizations provide feedback to non-supervisory employees based on their EI skills

– Organizations do not conduct enough training in building EI skills for employees across grades, and particularly for those in non-supervisory roles

• Organizations benefit from employees who display a high EI quotient:

– Top benefits for organizations include enhanced productivity, high employee satisfaction, increased market share, and reduced attrition

– Employee benefits include greater wellbeing, reduced fear of job loss, more openness to change, and the safeguarding of human jobs from machines

– Organizations can achieve returns up to four times higher by investing in EI skills

• Roadmap for organizations to develop a more emotionally intelligent workforce:

– Customize existing learning programs to integrate EI and make them accessible to all

– Modify recruitment processes to include the evaluation of EI

– Apply an EI lens when promoting and rewarding talent

– Use technology and data for building a high EI culture.