凯捷：2023年人寿保险的主要趋势( 英文 32页)

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CONTENTS

Foreword 3

Introduction 4

Trend 1: Agents empowered with advanced digital capabilities increase productivity and

customer engagement 6

Trend 2: Ecosystem partnerships offer a path to innovative financial value propositions 8

Trend 3: Embedded life insurance offers convenient right-time, right-channel accessibility 10

Trend 4: Wellness-as-a-Service initiatives deepen customer engagement 12

Trend 5: Insurers move to cloud-based operations to drive innovation, operational excellence 14

Trend 6: Life insurers are targeting younger populations with relevant products and

digital customer experience 16

Trend 7: Real-time use of alternate data helps automate and streamline underwriting 18

Trend 8: Insurers make sustainability a strategic corporate priority 20

Trend 9: Microservices unlock new insurance ecosystems and improve the customer journey 22

Trend 10: Core system modernization powers up life insurance innovation 24

Conclusion 26

内容

前言 3

简介 4

趋势 1：拥有高级数字功能的座席提高生产力和

客户参与 6

趋势 2：生态系统合作伙伴关系提供了通往创新金融价值主张的途径 8

趋势 3：嵌入式人寿保险提供方便的正确时间、正确渠道的可访问性 10

趋势 4：健康即服务计划加深了客户参与度 12

趋势 5：保险公司转向基于云的运营以推动创新和卓越运营 14

趋势 6：人寿保险公司针对年轻人群提供相关产品和服务

数字客户体验 16

趋势 7：实时使用备用数据有助于自动化和简化核保 18

趋势 8：保险公司将可持续发展作为企业战略重点 20

趋势 9：微服务解锁新的保险生态系统并改善客户旅程 22

趋势十：核心系统现代化助力寿险创新24

结论 26