毕马威：2019年香港银行业报告(英文 92 页)

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Contents

Introduction

Overview

Future business models

What will it take to win in the age of digital banking?

Customer experience at the core of banks’ winning strategy

Wealth management partnerships take centre stage in China

Moving towards a connected enterprise

A digital future

Harnessing the full power of AI also requires smart governance and controls

Open APIs offer new opportunities for banks, but first they must focus on

working effectively with third parties

Blockchain: no longer a buzzword in Hong Kong

The age of the ‘data culture’ is here