Small and very small firms are the backbone of the economy. They account
for 50% of employment and 40% of value added in Europe. However, larger firms
enjoy higher labour productivity due to economies of scale, modern processes and
better qualified employees. chart 1
E-finance is less popular among small firms. Large firms in Europe are more
likely to use online banking than small firms, but the difference is only a moderate
9 pp. In Germany it is practically nil. However, the shortfall is bigger when it comes
to more advanced features of e-finance such as e-invoicing (20 pp) and
automated payment instructions (27 pp). chart 2
Little surprise, you may say. Small firms are behind in applying modern IT
services in general. This also adds to the overall productivity gap. The difference is
biggest with the most advanced features, such as operating a CRM or ERP
system. chart 3
Online banking is a first step to advanced e-finance. Across Europe there is a
strong correlation between the adoption of online banking and more advanced
features of e-finance. Yet, there is no correlation between online-banking adoption
and other sophisticated IT applications, such as ERP. chart 4
Baltics ahead, Balkans need to catch up. In Estonia and Lithuania, the share of
small firms using online banking is highest, while in Bulgaria and Romania it is
lowest. In Germany, it is slightly above the EU average. chart 5
Online-banking adoption by small firms grows by 4% per year. This is less
than the 5% growth rate among large firms, hence the gap has widened over the
last few years. However, convergence will kick in eventually, if only because
adoption among large firms cannot rise much further. chart 6
What is personal, what is business? Particularly among owners of very small
firms, there is much overlap between personal and business affairs. As a
consequence, a majority of small business owners wants to keep personal and
business bank accounts with the same financial institution, according to a US
survey. chart 7
What about self-employed persons and freelancers? The propensity to bank
online rises with the degree of business responsibility. Evidence from Germany
shows that online banking is more popular with business owners than with selfemployed
persons or freelancers. But even they are ahead of regular employees.
The only exception is self-employed farmers where living in rural areas may trump
being a business owner. chart 8
Interest in online brokerage is higher among business owners. Persons with
business responsibility are also more likely to be interested in trading stocks
online. This may be explained in part by higher incomes and better education but it
also appears that business owners and the like are simply more self-directed.
chart 9