波士顿《2017全球零售银行业报告》( 英文 28页)

---

Global Retail Banking 2017 

Accelerating Bionic Transformation

CONTENTS

3 INTRODUCTION

Key Findings

The Bionic Transformation

7 THE STATE OF RETAIL BANKING

Top Performers Are Pulling Ahead

Fintechs Are Unlikely Disruptors in the Short Term

Regulations Can Be Opportunities

12 RESHAPING DISTRIBUTION FOR SUPERIOR EFFICIENCY AND SERVICE

The Case for Bionic Distribution

Three Steps to an Optimized Branch Network

16 PERSONALIZING VALUE TO SUPPORT GROWTH

Refine the Value Proposition

Three Steps Toward Value-Based Pricing

19 ADOPTING A JOURNEY MINDSET

Weak Integration Impairs Customer Service

Four Ways to Design Winning Customer Journeys

22 CONCLUSION

23 FOR FURTHER READING

24 NOTE TO THE READER