2018 Banking Outlook
Accelerating the transformation
Customer centricity 3
Regulatory recalibration 4
Technology management 5
Mitigating cyber risk 6
Fintechs and big techs 6
Reimagining the workforce 7
Retail banking: Transitioning to a mobile-centric 9
and digitally anchored institution
Corporate banking: Prioritizing customer 13
experience, technology, and targeting markets
Capital markets: Leading technology adoption 15
for competitive differentiation
Payments: Making the right strategic choices 17
Wealth management: Robo platforms 18
expanding beyond investment advice
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