波士顿：2018全球零售银行报告(英文 28页)

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Global Retail Banking 2018 

The Power of Personalization

CONTENTS

3 INTRODUCTION

6 RETAIL BANKING GROWTH AND CHALLENGES, BY REGION

The Impact of Regulation

Greater Dispersion of Performance

12 MIDWAY THROUGH THE DIGITAL TRANSFORMATION

Signs of Progress

What’s Next?

15 PERSONALIZED BANKING

A Fundamental Shift in How Banks Operate

A Structured and Recursive Three-Step Approach

Economic Payoff

19 UBIQUITOUS DISTRIBUTION

Moving Beyond Channels

The Challenge Between Now and 2025

22 CONCLUSION: A DIFFERENT PATH FOR EACH BANK

23 FOR FURTHER READING

24 NOTE TO THE READER