麦肯锡：航空公司分销和零售：支付创新如何帮助航空公司改善客户体验和利润( 英文 24页)

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Airline distribution and retailing: How payment innovation can help airlines improve customer experience and the bottom line

Airline retailing could be worth $40 billion by 2030—a new report gives insight on how airlines can maximize this opportunity.

Contents

Executive summary: Why payments matter 4

Payments represent a $14 billion opportunity 8

Payments have not yet been fully addressed by the industry 9

The airline payment value chain is complex, and has its price 11

Payment methods can unlock revenue opportunities, mainly from retail travelers 13

There are opportunities to improve corporate travel payments 15

Airlines have potential to drive change 16

Evolving value-added services improve customer centricity 16

There is increased risk of disintermediation 17

The value-creation opportunity, and how airlines could achieve it 18

Realizing value through six key levers 20

Imperatives for airlines going forward 22

内容

执行摘要：为什么支付很重要 4

代表了 140 亿美元机会的支付 8

行业尚未完全解决支付问题 9

航空公司支付价值链很复杂，有自己的价格体系 11

支付方式可以释放收入机会，主要来自零售旅客 13

有机会改善公司差旅支付 15

航空公司有潜力推动变革 16

不断发展的增值服务提高了以客户为中心 16

脱媒风险增加 17

创造价值的机会，以及航空公司如何实现它 18

通过六个关键杠杆实现价值 20

航空公司向前发展的当务之急 22