毕马威：2019全球零售趋势(英文 30 页)

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Table of contents

Overview 3

Trend 1 From we to me 4

Trend 2 Consumers get price savvy 7

Trend 3 The rise and rise of voice 10

Trend 4 Experiential retail is coming to life 13

Trend 5 Planet friendly is due to arrive 16

Trend 6 Social currency will be more transactional 19

Trend 7 From transaction to service provider 22

Top 10 lessons for retailers 26