Preface 3
Executive Steering Committee 4
Executive summary 5
Despite the pandemic, investor bullishness boosted financial markets, global HNWI
population and wealth growth 6
After five years, North America overtook Asia-Pacific in HNWI population and wealth 7
In line with previous trends, the ultra-HNWI segment led overall HNWI population and
wealth growth during a positive year for financial markets 9
Financial markets continue to decouple from the real economy 10
Macro-environment shapes wealth evolution 11
Client profiles and behaviors – hands-off to hands-on 12
The wealth management ecosystem makes room for new players 15
Business and operating models evolve towards open architecture 18
Lessons from the global crises of 2002 and 2008 20
Macroeconomic, technological, and social shifts are accelerating transformation 22
Amid dynamic conditions, firms must push traditional frontiers to gain a racer’s edge 26
Building blocks for the future: human-centered design, data and insights-driven culture, sustainable investing 38
Partner with Capgemini 46
Ask the experts 47
Key Contacts 49
Acknowledgments 50
About Us 51
前言 3
执行指导委员会 4
执行摘要 5
股市上涨推动北美超越亚太
尽管大流行,但投资者的看涨情绪提振了金融市场,全球富裕人士人口和财富增长 6
五年后,北美的富裕人士人数和财富超过了亚太地区 7
与之前的趋势一致,超高净值人群引领整体高净值人群和
金融市场积极的一年中的财富增长 9
金融市场继续与实体经济脱钩 10
宏观环境塑造财富演变 11
客户档案和行为——从不干预到动手 12
财富管理生态系统为新玩家腾出空间 15
业务和运营模式向开放式架构发展 18
2002 年和 2008 年全球危机的教训 20
推动前沿采用新时代的技术技能将为财富管理提供动力22
在动态条件下,公司必须突破传统前沿以获得竞争者的优势 26
未来的基石:以人为本的设计、数据和洞察驱动的文化、
可持续投资 38
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